Proof, not adjectives
Real results from teams in electronics and industrial. Every story is tagged by industry, team, and buyer type, so the one that looks like your business is easy to find.
An access-control leader cut Level 1 support queries by 30%
One agent grounded in a cleaned-up knowledge base now answers support teams, SaaS users, and resellers, powering 10,000 conversations a month. The work started with the documentation, not the bot: a content-first program consolidated fragmented sources into one AI-ready system of record. The agent then rolled out through Slack, the SaaS application, and the partner portal, each surface scoped to its audience. Level 1 queries fell by a third, and support engineers got their hours back for the complex cases.
- Physical security and access control
- Technical support
- Sales
- OEM
AskAlibi has answered 99,000 product questions on Alibi's website
Dealers, installers, and prospects ask technical questions on alibisecurity.com and get answers grounded in Alibi's own documentation, at 208 conversations a day. AskAlibi pairs AI-enhanced search with a conversational assistant, both running on one knowledge layer: specs, compatibility, application guidance, and cross-reference data against competing camera brands. It launched publicly at GSX 2025 and has since widened into a competitive cross-reference catalog. Nearly 100,000 conversations later, it is simply how visitors find product information on the site.
- Physical security and access control
- Technical support
- Sales
- OEM
How SIA scaled access to trusted industry knowledge with askSIA
The security industry's standards authority turned its reference library into a site-wide AI answer layer, without giving up the rigor its members rely on. askSIA began as a homepage beta, joined SIA's native search, and now sits in the primary hero banner as the default way into standards, training, research, and events. Positive feedback rose eight-fold once AI joined the search experience, and engagement has grown roughly five-fold. The query stream now doubles as a signal, showing SIA what members need next.
- Physical security and access control
- Marketing