Privacy Policy

This privacy notice for Rapidflare, Inc. ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://www.rapidflare.ai, or any website of ours that links to this privacy notice.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@rapidflare.ai.

Summary

This summary provides key points from our privacy notice. You can find more detail in the sections below.

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.
• Do we process any sensitive personal information? No, we do not process sensitive personal information.
• Do we receive any information from third parties? No.
• How do we process your information? To provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
• In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
• What are your rights? Depending on where you are located geographically, applicable privacy law may give you certain rights regarding your personal information.
• How do you exercise your rights? The easiest way is by contacting support@rapidflare.ai. We will consider and act on any request in accordance with applicable data protection laws.

What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you. The personal information we collect may include:

• Names
• Email addresses
• Contact or authentication data
• Billing addresses

Sensitive information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.

How do we process your information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

What legal bases do we rely on?

We only process your personal information when we believe it is necessary and we have a valid legal reason — consent, compliance with law, contractual obligation, protecting your rights, or fulfilling our legitimate business interests.

If you are located in the EU or UK

The GDPR and UK GDPR require us to explain the legal bases we rely on:

• Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Legal obligations. We may process your information where it is necessary for compliance with our legal obligations.
• Vital interests. We may process your information where it is necessary to protect your vital interests or those of a third party.

If you are located in Canada

We may process your information if you have given us express consent, or where consent can be inferred (implied consent). You can withdraw your consent at any time.

In some exceptional cases, applicable law may permit processing without your consent, including:

• Collection that is clearly in the interests of an individual and consent cannot be obtained in a timely way.
• Investigations and fraud detection or prevention.
• Business transactions, provided certain conditions are met.
• Witness statements where collection is necessary to assess, process, or settle an insurance claim.
• Identifying injured, ill, or deceased persons and communicating with next of kin.
• Reasonable grounds to believe an individual is, was, or may be a victim of financial abuse.
• Compromising the availability or accuracy of information if consent were sought, and the collection is reasonable for investigating a breach of agreement or contravention of law.
• Compliance with a subpoena, warrant, court order, or production rules.
• Information produced by an individual in the course of their employment, business, or profession, where collection is consistent with the purposes for which it was produced.
• Collection solely for journalistic, artistic, or literary purposes.
• Publicly available information specified by the regulations.

When and with whom do we share your personal information?

We may share your personal information in the following situations:

• Business transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
• Affiliates. With our affiliates, in which case we will require those affiliates to honor this privacy notice.
• Business partners. With our business partners to offer you certain products, services, or promotions.

How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or — if that is not possible (for example, because the information is stored in backup archives) — we will securely store the information and isolate it from any further processing until deletion is possible.

Do we collect information from minors?

We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at support@rapidflare.ai.

What are your privacy rights?

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to:

1. Request access and obtain a copy of your personal information.
2. Request rectification or erasure.
3. Restrict the processing of your personal information.
4. If applicable, data portability.
5. Not be subject to automated decision-making.

In certain circumstances, you may also have the right to object to processing. You can make such a request by contacting us using the details in "How can you contact us about this notice?" below.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent

If we are relying on your consent to process your personal information — which may be express or implied depending on applicable law — you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing before its withdrawal, nor — when permitted — processing conducted on lawful grounds other than consent.

If you have questions or comments about your privacy rights, email support@rapidflare.ai.

Controls for Do-Not-Track features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your preference not to have data about your online browsing activities monitored and collected. No uniform DNT standard has been finalized, so we do not currently respond to DNT signals. If a standard is adopted that we must follow in the future, we will update this notice.

Do United States residents have specific privacy rights?

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you are granted specific rights regarding access to your personal information.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract.

We may use your personal information for our own business purposes, such as internal research for technological development and demonstration. This is not considered "selling" of personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information belonging to website visitors, users, or other consumers in the future.

California residents

California Civil Code Section 1798.83, the "Shine The Light" law, permits California residents to request, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes, and the names and addresses of all third parties with which we shared personal information in the preceding calendar year.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post. Contact us using the contact information below and include the email address associated with your account and a statement that you reside in California. Note: data may not be completely removed from all our systems (e.g., backups).

CCPA privacy notice

This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.

The California Code of Regulations defines a "resident" as:

1. Every individual who is in the State of California for other than a temporary or transitory purpose, and
2. Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.

All other individuals are defined as "non-residents."

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete. You can ask for the deletion of your personal information. We will respect your request and delete it, subject to certain exceptions provided by law.

Right to be informed — Request to know. Depending on the circumstances, you have a right to know:

• Whether we collect and use your personal information.
• The categories of personal information that we collect.
• The purposes for which the collected personal information is used.
• Whether we sell or share personal information with third parties.
• The categories of personal information that we sold, shared, or disclosed for a business purpose.
• The categories of third parties to whom personal information was sold, shared, or disclosed for a business purpose.
• The business or commercial purpose for collecting, selling, or sharing personal information.
• The specific pieces of personal information we collected about you.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified, or to re-identify individual data to verify a consumer request.

Right to non-discrimination for the exercise of a consumer's privacy rights. We will not discriminate against you if you exercise your privacy rights.

Right to limit use and disclosure of sensitive personal information. We do not process consumer sensitive personal information.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts may require us to ask you to provide information that we can match against information you have previously provided. We may also contact you through a communication method (e.g., phone or email) you have previously provided.

We will only use personal information provided in your request to verify your identity or authority to make the request. We will delete any additionally provided information as soon as we finish verifying you.

Other privacy rights

• You may object to the processing of your personal information.
• You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict processing.
• You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof of authorization.
• You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act on it as soon as feasibly possible, but no later than fifteen (15) days from the date of the request.

To exercise these rights, contact us at support@rapidflare.ai.

Colorado residents

This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the rights listed below. These rights are not absolute, and in certain cases we may decline your request as permitted by law.

• Right to be informed whether or not we are processing your personal data.
• Right to access your personal data.
• Right to correct inaccuracies in your personal data.
• Right to request deletion of your personal data.
• Right to obtain a copy of the personal data you previously shared with us.
• Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling.

To exercise these rights, email support@rapidflare.ai. If we decline to take action and you wish to appeal, email us at the same address. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, with a written explanation.

Connecticut residents

This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the rights listed below. These rights are not absolute.

• Right to be informed whether or not we are processing your personal data.
• Right to access your personal data.
• Right to correct inaccuracies in your personal data.
• Right to request deletion of your personal data.
• Right to obtain a copy of the personal data you previously shared with us.
• Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling.

To exercise these rights, email support@rapidflare.ai. If we decline and you wish to appeal, email us at the same address. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, with a written explanation.

Utah residents

This section applies only to Utah residents. Under the Utah Consumer Privacy Act (UCPA), you have the rights listed below. These rights are not absolute.

• Right to be informed whether or not we are processing your personal data.
• Right to access your personal data.
• Right to request deletion of your personal data.
• Right to obtain a copy of the personal data you previously shared with us.
• Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data.

To exercise these rights, email support@rapidflare.ai.

Virginia residents

Under the Virginia Consumer Data Protection Act (VCDPA):

• "Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
• "Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. It does not include de-identified data or publicly available information.
• "Sale of personal data" means the exchange of personal data for monetary consideration.

Your rights with respect to your personal data

• Right to be informed whether or not we are processing your personal data.
• Right to access your personal data.
• Right to correct inaccuracies in your personal data.
• Right to request deletion of your personal data.
• Right to obtain a copy of the personal data you previously shared with us.
• Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling.

Exercising your rights

Email us at support@rapidflare.ai. If you are using an authorized agent, we may deny a request that does not include proof of authorization.

Verification process

We may request additional information reasonably necessary to verify you and your consumer's request. If the request is submitted through an authorized agent, we may need additional information to verify your identity.

We will respond without undue delay, but within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial period.

Right to appeal

If we decline to take action, we will inform you of our decision and reasoning. To appeal, email support@rapidflare.ai. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, with a written explanation. If your appeal is denied, you may contact the Attorney General to submit a complaint.

Do we make updates to this notice?

Yes — we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible. If we make material changes, we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this notice frequently.

How can you contact us about this notice?

If you have questions or comments about this notice, email us at support@rapidflare.ai or contact us by post at:

Rapidflare, Inc. 325 S 1st St #120 San Jose, CA 95113 United States

How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect, change it, or delete it. To request to review, update, or delete your personal information, email support@rapidflare.ai.