Your product expertise, wherever the buying decision happens
You make the product, and you carry the deepest knowledge of it: specs, applications, firmware, compatibility, roadmap. Rapidflare turns that knowledge into agents that answer for your website, your sales team, and your channel, so the expertise scales past the people who hold it.
The OEM squeeze: everyone needs your experts, and there are three of them
The channel dilutes your story
Distributors and integrators sell your product without your depth, and the technical question comes back to you anyway, days later.
Support absorbs your engineers
The people who should be working on the next product spend their days answering questions the documentation already covers.
Your website sells spec sheets
A buyer arrives with an application and leaves with a PDF, because nothing on the site can reason from their problem to your part.
One knowledge layer, every audience answered
The catalog becomes a knowledge graph
Datasheets, application notes, errata, and product relationships, read once and kept current, with every answer cited back to the document revision.
Your website answers applications, not keywords
A buyer describes the job and the agent narrows your catalog the way your best application engineer would, with the reasoning shown.
The channel gets your depth without your headcount
Distributor and partner audiences run on the same graph with their own access rules, so the channel answers correctly without another training cycle.
Support answers what it can prove and escalates the rest
Documented questions get cited answers in seconds; the undocumented ones reach your engineers with the checks already done.
From companies shaped like yours
An access-control leader cut Level 1 support queries by 30%
One agent grounded in a cleaned-up knowledge base now answers support teams, SaaS users, and resellers, powering 10,000 conversations a month.
- Physical security and access control
- Technical support
- Sales
- OEM
AskAlibi has answered 99,000 product questions on Alibi's website
Dealers, installers, and prospects ask technical questions on alibisecurity.com and get answers grounded in Alibi's own documentation, 208 conversations a day.
- Physical security and access control
- Technical support
- Sales
- OEM