Customer stories
The people behind the deployments
Stories are the human register: how a team changed the way it works. The first ones are being written with customers now. Until they publish, the case studies carry the proof, with the numbers attached.
Meanwhile, the proof
From the case study library
30% Fewer Level 1 support queries
Global access-control leader
An access-control leader cut Level 1 support queries by 30%
One agent grounded in a cleaned-up knowledge base now answers support teams, SaaS users, and resellers, powering 10,000 conversations a month.
- Physical security and access control
- Technical support
- Sales
- OEM
99,323 Product questions answered on alibisecurity.com, as of September 2026
Alibi Security
AskAlibi has answered 99,000 product questions on Alibi's website
Dealers, installers, and prospects ask technical questions on alibisecurity.com and get answers grounded in Alibi's own documentation, 208 conversations a day.
- Physical security and access control
- Technical support
- Sales
- OEM
9,000+ AI-assisted interactions in the first seven months
Security Industry Association
How SIA scaled access to trusted industry knowledge with askSIA
The security industry's standards authority turned its reference library into a site-wide AI answer layer, without giving up the rigor its members rely on.
- Physical security and access control
- Marketing