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Customer stories

The people behind the deployments

Stories are the human register: how a team changed the way it works. The first ones are being written with customers now. Until they publish, the case studies carry the proof, with the numbers attached.

Meanwhile, the proof

From the case study library

30% Fewer Level 1 support queries
Global access-control leader

An access-control leader cut Level 1 support queries by 30%

One agent grounded in a cleaned-up knowledge base now answers support teams, SaaS users, and resellers, powering 10,000 conversations a month.

  • Physical security and access control
  • Technical support
  • Sales
  • OEM
99,000+ Authorized dealer and integrator product questions supported
Cloud-managed video surveillance provider

How a cloud-managed video surveillance solution provider made its product expertise instantly accessible across its dealer and integrator channel

Authorized security dealers and integrators ask technical questions in natural language and get answers grounded in the company's own product knowledge.

  • Physical security and access control
  • Technical support
  • Sales
  • OEM
9,000+ AI-assisted interactions in the first seven months
Security Industry Association

How SIA scaled access to trusted industry knowledge with askSIA

The security industry's standards authority turned its reference library into a site-wide AI answer layer, without giving up the rigor its members rely on.

  • Physical security and access control
  • Marketing
3 systems DEEPX systems on one intelligence layer: technical support, engineering, and developer enablement
DEEPX

DEEPX put its SDK, repositories, and engineering docs behind one answer layer

The NPU maker unified DXNN SDK documentation, GitHub repositories, and internal engineering systems into one cited answer layer for edge AI developers.

  • Semiconductor
  • Industrial and manufacturing
  • Technical support
  • OEM

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