A global leader in cloud-based access control and smart building solutions partnered with Rapidflare to scale customer engagement with precision. By deploying AI agents grounded in their technical documentation, the company empowered support teams, SaaS customers, and partners with instant, reliable answers. In just months, usage grew to 10,000+ monthly conversations, cutting Level 1 queries by 30% and equipping resellers with accurate information that boosted effectiveness and revenue.